520jili Privacy Policy

This Privacy Policy ("Policy") describes how 520jili ("we," "us," "our," or "the Platform") collects, processes, stores, and discloses personal data relating to individuals ("you," "your," or "Data Subject") who access or use the 520jili website located at https://520jili.bet and all associated services, features, and games offered therein.

This Policy applies to all registered players, prospective registrants who have begun but not completed the registration process, and any other individual whose personal data is processed by 520jili in connection with the operation of the Platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference and together constitute the full framework governing your relationship with the 520jili platform.

For the purposes of applicable data privacy legislation, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 520jili is the data controller in respect of personal data collected through the Platform.

As data controller, 520jili determines the purposes and means by which your personal data is processed. We are responsible for ensuring that your data is handled in accordance with this Policy and applicable legal obligations.

If you have any questions regarding how your personal data is handled, or if you wish to exercise any of your rights as a data subject, you may contact our Data Privacy Officer through the contact details provided in Section 14 of this Policy.

520jili collects the following categories of personal data from registered players and platform users:

3.1 Identity and Registration Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (collected to verify that you are at least 21 years of age)
• Gender (optional, where provided)
• Username and account password (stored in hashed form)
• Government-issued identification number (e.g., Philippine passport, driver's license, UMID, PhilSys National ID number)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, region within the Philippines)

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used
• GCash or PayMaya mobile number (where used as a payment method)
• Bank account details (BPI, BDO, Metrobank) where provided for withdrawal purposes
• Account balance history and gaming transaction records

3.4 Gaming Activity Data

• Game participation records, including game type, wager amounts, and outcomes
• Bonus and promotion usage history
• Session duration and frequency of play data
• Responsible gaming tool usage (deposit limits, self-exclusion status, etc.)

3.5 Technical and Device Data

• IP address and approximate geolocation data derived therefrom
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs and error reports

3.6 Communication Data

• Records of your communications with 520jili customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

520jili collects personal data through the following means:

Collection Method	Data Collected
Account Registration	Name, date of birth, email, mobile number, username, password
KYC Verification Process	Government ID scans, proof of address, selfie verification where required
Payment Transactions	GCash/PayMaya number, bank details, transaction amounts and timestamps
Platform Usage	Gaming activity, session data, bet history, bonus usage
Cookies & Tracking	IP address, device data, browser type, session tokens
Customer Support Interactions	Live chat transcripts, email content, support ticket records
Third-Party Identity Verification	Identity confirmation data from regulated KYC service providers

Under the Philippine Data Privacy Act of 2012, 520jili processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing that is necessary for the performance of our contract with you — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and PAGCOR regulatory reporting duties.
• Legitimate Interests: Processing necessary for the legitimate business interests of 520jili, including fraud detection and prevention, platform security, and service improvement — provided such interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the legal basis for processing (for example, sending you marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

520jili uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your registered account on the 520jili platform.
• Identity and Age Verification: Confirming that you are at least 21 years of age and that the identity information you have provided is accurate and genuine, in compliance with regulatory requirements.
• Transaction Processing: Processing deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, or PESONet).
• Regulatory Compliance: Meeting our obligations under applicable Philippine law, including AML reporting, responsible gaming monitoring, and PAGCOR-mandated data retention requirements.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance through our support channels.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve the performance, design, and game offerings of the 520jili platform.
• Responsible Gaming Monitoring: Identifying patterns of potentially problematic gambling behavior and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications and in accordance with applicable law. You may opt out at any time.

520jili does not sell your personal data. We may share your personal data with third parties only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers who process data on our behalf and under our instructions, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, gaming software suppliers, cloud hosting providers, and customer support technology providers. These providers are contractually obligated to handle your data securely and only for the specific purposes for which they have been engaged.

7.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where we are legally required or authorized to do so, or where disclosure is necessary to protect the rights, property, or safety of 520jili, its players, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of 520jili, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and the data privacy choices available to you at that time.

7.4 Professional Advisers

We may share your personal data with our legal, financial, and compliance advisers where necessary for them to provide professional services to 520jili, subject to appropriate confidentiality obligations.

The 520jili platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and support the security and performance of the Platform. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function. These cookies enable core features such as account authentication, session management, and security controls. They cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences and settings (such as language and display preferences) to provide a more personalized experience on return visits.
• Analytics Cookies: Used to collect aggregated data on how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely for internal platform improvement and is not linked to your individual identity.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot traffic on the Platform.

You can manage or disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the 520jili platform and your ability to access some features of your account.

520jili retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, and for as long as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable financial regulations.
• KYC Verification Documents: Retained for the duration of the account and for at least five (5) years following account closure or the date of the most recent transaction, whichever is later.
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our internal data lifecycle management procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 520jili. To exercise any of these rights, please contact us using the details provided in Section 14.

We will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, of which we will notify you in advance.

520jili implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the 520jili platform is encrypted using HTTPS/TLS protocols.
• Encryption at Rest: Sensitive data stored on our servers, including account credentials and financial records, is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data within the 520jili organization is restricted on a need-to-know basis, with role-based access controls and multi-factor authentication required for staff accessing sensitive systems.
• Security Monitoring: Our platform is continuously monitored for suspicious activity, unauthorized access attempts, and security vulnerabilities.
• Incident Response: We maintain a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

While 520jili takes all reasonable steps to protect your personal data, no method of electronic data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account login credentials and for notifying us promptly if you suspect any unauthorized access to your account.

The 520jili platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data on the 520jili platform without your knowledge or consent, please contact us immediately using the details in Section 14. We will take prompt steps to verify the complaint and, where confirmed, to delete the relevant account and all associated personal data.

Our age verification procedures are designed to prevent underage individuals from accessing the Platform. We take this obligation seriously and cooperate fully with parents, guardians, and regulatory authorities in addressing any confirmed instances of underage access.

520jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly whenever a material change is made.

For significant changes that materially affect your privacy rights or the way in which we process your data, 520jili will provide notice through the Platform's notification system or via your registered email address prior to the change taking effect, where reasonably practicable.

Your continued use of the 520jili platform following the posting of a revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with a revised Policy, you must cease using the Platform and may request account closure.

If you wish to exercise any of your data subject rights, have a question about this Privacy Policy, or wish to raise a concern about how 520jili handles your personal data, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the 520jili website.
• Email: [email protected] — please include "Data Privacy Request" in the subject line of your message.

We aim to acknowledge all data privacy requests within five (5) business days and to resolve them within thirty (30) calendar days. If your request is particularly complex, we will notify you of the need for an extension and provide an estimated completion date.

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC), the regulatory authority responsible for enforcing the Data Privacy Act of 2012.